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Frequently asked questions

If you can’t find an answer to your question, please contact us and we’ll be happy to help!

General Questions

What is LeapTee?

LeapTee allows you to crowdfund awesome custom apparel, with zero costs and zero hassle. To learn more, check out our “how it works” page or contact us at [email protected].

Questions for Buyers

Will I be charged for reserving a shirt?

Nope! We authorize a payment for the amount of the t-shirt, but you will only be charged if the campaign reaches its goal before the deadline. You can cancel your order any time before the campaign reaches its goal by going to www.LeapTee.com/track and entering your order number.

How long after the campaign ends will my shirt be delivered?

Domestic orders should take between 10-14 days from the end of the campaign to arrive, international orders take 14-18 days.

If your order hasn’t arrived inside the estimated delivery times, please contact our support team.

How much does shipping cost?

Leaptee has three different shipping fees, depending on your location: US, Canada, UAE, and International.

US shipping rates:

  • $3.95 flat rate, plus $2.00 per each additional item 

Canadian shipping rates:

  • $8.95 flat rate, plus $4.00 per each additional item

United Arab Emirates shipping rates:

  • $8.95 flat rate, plus $4.00 per each additional item

All other International shipping rates

  • $11.95 flat rate, plus $4.00 per each additional item  

Domestic orders have an estimated arrival date that is approximately 2 weeks after the campaign has ended– not 2 weeks after you place your order.

International orders have an estimated arrival date of 3 weeks after the campaign has ended.

You can take a look at Leaptee.com/track to see what your shipping status is. If it is over your estimated arrival date, please contact us, and we can take care of this for you.

If the campaign doesn’t reach its sales goal, will I still be charged?

You will not be charged if the campaign does not reach its sales goal. We’ll cancel the payment authorization within 24 hours of the end of the campaign.

Questions for Designers/Sellers

How do I launch a campaign?

To launch a campaign, just go to www.LeapTee.com/new.

Does it cost anything to launch a campaign?

No, it’s completely free to launch a campaign. Because you’re crowdfunding your item, you’ll never have to pay any upfront costs or take any risk.

Do I have to be in the USA to launch a campaign?

Nope! You can launch a campaign from anywhere, but international users need to be able to accept Paypal to receive payouts. If you have a unique circumstance and cannot accept paypal, please contact our support team.

I have a design I want to upload. What file types can I use?

We recommend you upload your art as a vectorized .eps file, but you can also use .png, .jpg and .gif files. Our team of designers will review any uploaded art to ensure you get the best print quality!

Can you help me with design?

Sure! You can reach us through the contact us page or email us directly at [email protected]

What brands of shirts are available?

LeapTee products are all produced in house, allowing us to provide premium quality products at affordable prices.

We only work with suppliers who have strong fair labor and social responsibility policies.

How do I launch a campaign?

To launch a campaign, just go to www.LeapTee.com/new.

When can I withdraw my profit?

Profits can be withdrawn once your campaign has ended successfully and the shirts have been delivered.

If you’re participating in a fundraiser for an organization, the profit will be paid directly to that organization.

Is the profit taxed? Who pays those taxes?

It’s your responsibility to report your income from LeapTee, but if you live in the United States and receive more than $600 in profits you will be required (by law) to fill out a 1099 form.

If you’re participating in a fundraiser for an organization, they will handle the tax implications of your donation.

What happens if I don’t reach my goal?

If you don’t reach your sales goal by the end of the campaign, the buyers will not be charged and the item will not be printed. You can try the campaign again (with a different price or sales goal) by relaunching your campaign (which you can do from your dashboard).

What happens if I pass my goal?

No problem! You can keep selling t-shirts until you reach the deadline.

Can I save a design and come back later?

Yes, you can save your progress at any point in the design process. You will need to create an account (through LeapTee, Facebook, or Google) in order to retrieve your saved progress later.

Who handles customer service?

We offer full customer support for all campaigns, including live chat, email and phone support. If you have any questions, please contact our support team.

 

Questions for Organizations

Do you have any tools for organizations using LeapTee?

Yes! We have special tools for organizations including custom branding, support for multiple team members, etc. It’s completely free to upgrade your account, just check out our solutions page for more information.

Are there any fees or costs for an organization account?

Setting up an organization account is completely free and there are never any fees or costs. Because you’re crowdfunding your item, you’ll never have to pay any upfront costs or take any risk.

Does my organization receive a web link for our campaign?

Each campaign you launch will have its own unique URL (e.g. www.leaptee.com/your-url). You can use this link to send to buyers over email or social networks like Facebook, Twitter and Pinterest.